Emails going to spam or not being received

On Spawtz (our league and venue management software)

For all emails coming from Spawtz (our league and venue management system), Visit the Communication Preferences page (https://trytagrugby.spawtz.com/CommunicationPreferences) and make sure that fixture reminder emails – and availability update emails if you’re a team organiser – are turned on. If you scroll to the bottom of the page you will have a number of other settings.  Do the following:

• Tick “Email” under the communication consents section at the bottom of the page
• Make sure “Do not send me any communications” is left greyed out.
  If you switch this to enabled you will received no emails from us including but not limited to availability current league info, fixture cancellations and alterations.
• Click update consents when you have finished.

On your email provider (e.g. Gmail, Yahoo, etc…)

Whilst you may receive most emails from us, every now and again your email provider may flag a legitimate email as spam.  If you are missing emails from us check the following things:

• Use a mail rule or filter and tick never send to spam.Do this for “info@trytagrugby.com” and “noreply@spawtz.com” (Spawtz is our league and venue management software).
• Add “info@trytagrugby.com” and “noreply@spawtz.com” to your contact list/address book
• Check your spam folder regularly and if you see any from us, mark them as “not spam”.  You may have to do this a few times before they automatically get picked up by your email provider as legitimate emails.

Each mail provider works differently so consult your mail provider’s support pages for how to perform the above actions.